You've never asked for international shipping help before - why now.
The answer is simple- shipping costs went way up these last few years and most of the time we ship two packages with the rewards. So we need the help and I am still willing to cover a part of your shipping. Most of the time it costs about 25 to 30 per package to ship international. International packages will not ship without the shipping adjustment.
Last updated: February 22, 2014 08:52
Are the survey's that important? The survey that comes at the end... Do I have to fill one out.
The Survey comes at the end when the books are ready to be shipped.
If you want your rewards the surveys are very very important. Even if you live next door, you still have to fill out a survey to get the reward. Its the system that allows to keep track of everything and make sure that you are taken care of.
Last updated: March 08, 2014 16:23
Will I be able to add more puzzles or maps to my pledge?
Sadly no. It’s just the books. I will make all those extras after the project available at my online store.
You can though add another book. This is easy for me to track. When you start adding tons of other little extras the surveys become a nightmare to manage for both you and I. So i will only offer a second book.
Last updated: February 22, 2014 09:00
Why 60 days... that's a long time.
Yes I know, but there are two shows that hit in this time frame that I am a guest at. Last time I had several fans that wanted to be part of the last one and had never heard that I was doing a kickstarter project. So this provides a way for them to have an opportunity.
I want them to have an opportunity. They are part of the crew as well.
Last updated: February 22, 2014 09:00
Can I up my pledge reward? Especially for the stretch goals.
Yes you can. You can always change your reward and pledge amount in kickstarter.
Last updated: March 01, 2014 08:42
will pre-orders be shipped at the same time as the kickstarter backers?
All pre-orders will be shipped after the kickstarter rewards.
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.